Supports the delivery of all billing services by auditing, correcting, and submitting Self-Pay account statements and patient statements. Ensures that billing services are timely, accurate, and appropriate reimbursement. Conducts all Self-Pay account statement related follow up on payment delays, taking the corrective action(s) to finalize account disposition and/or referring account statements to the appropriate staff so as to ensure appropriate reimbursement in the most timely manner possible.
Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high-performance culture via the standard Sutter Shared Services responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).